.png)
organisations because people are working together to support business objectives.
There is a substantial volume of published international research which shows that employees with effective
soft skills capability are desired in the workplace. Soft skills improve the ability of people to relate to and engage with each other in an effective way. Effective soft skills are mostly about producing and successfully managing relationships at work. You can picture some of the important skill requirements to engage successfully with other people at work. Soft skills such as teamwork, communication, understanding how to work with people from different
backgrounds, leadership, how to negotiate effectively and many others.
In today’s increasingly challenging and changing business environment soft skills are going to assume an even greater importance as organisations re-group, re-structure and re-engineer their processes to maintain viability. Soft skills can’t be replaced by artificial intelligence, robotics and other modern technologies. So while it is recognised that machines will take over many jobs that are repetitive or routine in nature, the essential requirements for people to engage with each other will remain. In addition organisations will place an even greater emphasis on soft skills capability because these skills are also transferable across not just industries, but across borders.
"Soft Skills get little respect, but will make or break your career"
The great thing is that you can learn these workplace soft skills and indeed in the modern world you must
learn these skills to support the technical abilities you bring to the job..
First you will discover how to self-motivate yourself to focus on developing the key valuable soft skills for the
workplace. Motivation is a goal oriented characteristic. you accept a challenge because it will help you to
achieve your goal. This is a crucial first step.
Other key skills you will learn include effective coordination with others or teamwork and how you can
communicate effectively with other people at work.
In your early work days it will be very useful learning how to manage the relationships with your boss or
bosses. This is called ‘managing up’ and you will learn how to manage this important relationship.Peggy Klaus
Best selling Author.
You will also develop the potential to lead others in your organisation. Demonstrating leadership ability is essential for promotion and career success and the learning includes a special introduction to how to
negotiate effectively.
You will learn to adapt your behaviour and attitude appropriately according to well established and
internationally recognised standards of conduct within the organisation. Good conduct in the workplace
matters because at its most basic level, conduct is how people behave and conduct is what your fellow
workers and customers experience.
Essentially you will learn the ability to successfully relate to and engage with other people at work (and
outside work!).
By learning these skills you will become much more employable and by applying them in the workplace you
will have improved job security and be better placed for promotion into higher level management positions.
1. Introduction to soft skills in the workplace. The importance of soft skills in the modern workplace. Learning outcomes
2. The key workplace soft skills. The pathway to organisational and employee success
3. Professionalism in the workplace
Followership and Leadership at Work
4. The teachings of Confucius (Followership and Leadership)
5. Importance of followership. Managing-up. What leaders want from followers. Followership styles
6. Defining effective leadership in the workplace. Evolution of leadership at work. Benefits of effective leadership. Intelligences of effective leaders
7 Leaders vs. Managers.The pathway to leadership. Building a reputation and respect
8. Emotional Intelligence. Developing an environment of trust at work
Collaboration at Work
9. Introduction to collaboration at work. The importance of teams in organisations
10. How to develop an effective team. How to be an effective team member
11. How to manage and participate in team meetings. The Six (6) Thinking Hats
12. Minimising conflict at the workplace. Conflict resolution
Communication at Work
13. The importance of communication at work. The communication process. The 7 Cs of effective communication
14. Oral communication at work. The importance of effective listening
15. Effective listening techniques. Introducing body language
16. Using and reading body language
17. The different types of business communication. Planning, writing and delivering business messages
18. Business emails and instant messages. Business telephone calls
19. Presentation skills
Other Modules
20. Time management skills
21. People management skills
When you have completed viewing the videos covering Soft Skills in the Workplace and passed the multi choice questions at the end of each video you will be eligible to download a digital certificate. This will confirm your participation in the learning and demonstrate to employers your initiative in developing this key workplace skill.
