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In the near future, it will be very hard to find a work-team that only consists of people from a single cultural background. Organisations employ people from many backgrounds and cross-cultural competency allows you to adapt your behaviour to fit into this diverse environment.Increasing diversity can bring substantial benefits as people from different backgrounds work together. Diversity recognises that everyone is different and brings different abilities to the workplace. While diversity is a source of strength, a lack of understanding between people from these different backgrounds can cause tension, can lead to misunderstanding and stifle innovation. To take advantage of the benefits of diversity in the workplace and to minimize misunderstandings, organisations today increasingly want people who have cross-cultural competence.
"Culture eats strategy for breakfast." - Peter Drucker
It is now recognised that in the longer term how organisational culture is managed determines the ability of a company to survive and prosper. For all these reasons, it is important to add culture skills to your knowledge base.
Today the crucial differences between people are not biological, they are cultural. That is why we must understand culture.
By the completion of learning in this Certificate you will understand the importance of being cross-culturally competent in the modern workplace and in your social life.
You will value the benefits of diversity within any organisation.
You will be more effective in working with people of different ages, gender, race, religion or political persuasion.
You will gain insight into some of the barriers in cross-cultural interaction.
And you will become more empathetic and inclusive of culturally different people, better able to understand the feelings and perceptions of those of other cultures.
In this Certificate of Cross-Cultural Competency you will therefore learn key skills that will improve your ability to get a job, maintain your job security and support your career progression potential.
1. Defining culture. An historical perspective of culture. Certificate content. Learning outcomes.
2. Defining cross-cultural competence and diversity. Benefits of cross-cultural competency and diversity. Becoming cross-culturally competent.
3. Working with diversity. Managing unconscious bias.
4. High context cultures and implicit communication. Low context cultures and explicit communication. Introducing Hofstede’s cultural dimensions.
5. Cultural Intelligence. Social Intelligence.
When you have completed viewing the videos covering Effective Cross-Cultural Competency and passed the multi choice questions at the end of each video you will be eligible to download a digital certificate. This will confirm your participation in the learning and demonstrate to employers your initiative in developing this key workplace skill.
