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Many recent studies have shown that effective communication is the number 1 priority for employability and career progression worldwide.
"Communication - the human connection - is the key to personal and career success." - Paul J. Meyer
He should know, Mr. Meyer is the most successful personal self improvement author in history. The ability to communicate is what links people together in a family, an organisation, and a society. Communication therefore controls the framework that makes you function successfully (or otherwise).In the business world, communication is the link between ideas and action, which is the process that generates profit.Therefore without question, at work it is the most valuable skill a manager and their subordinates can have and that this skill will largely determine their career progression. Effective communication is a body of knowledge that can be taught and the good news is that therefore you can learn effective communication.Ultimately the quality of your life will largely depend on the effectiveness of your communication.
In this Certificate we will explore the knowledge you need to help you to become an effective communicator.
On completion, you will have developed knowledge, skills, and judgment around human communication that will improve your ability to work successfully with others.
You will understand the process of communication and its effect on giving and receiving information and within this framework what is required to make your communication effective.
You will learn what you need to do to have successful conversations.
You will discover how to be an effective listener. This is a skill that is often lacking in many people and leads to misunderstandings and ineffective responses, especially in the workplace.
You will learn the importance of body language, which is the most powerful communication signal.
You will develop the ability to use body language effectively and recognise body language signals from others. You will understand how to prepare and deliver an effective presentation to an audience, a key workplace skill.
You will also learn to develop and deliver effective business messages and how to write business emails and text messages.
And finally you will learn how to participate and communicate effectively in a business meeting.
In this Certificate of Effective Communication skills, you will gain skills that will improve your ability to get a job, maintain your job security and support your career progression potential.
1. History of communication. Certificate content. Learning outcomes. Definitions. Introduction to the communication process
2. The communication process. Benefits of and barriers to effective communication
3. The 7 Cs of effective communication
4. Oral communication with others. Effective and reflective listening
5. Using and reading body language
6. Presentation skills
7. The different types of business communication. Preparing, writing and delivering a written business message
8. Writing business emails and instant messages. Managing business telephone calls. Participating in business meetings
When you have completed viewing the videos covering Effective Communication Skills and passed the multi choice questions at the end of each video you will be eligible to download a digital certificate. This will confirm your participation in the learning and demonstrate to employers your initiative in developing this key workplace skill.
